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Terms of Service

Last updated 2026-11-09

These terms are the agreement between you and runner when you use runner.so and the runner service. Please read them. If you do not agree, do not use the service.

"runner", "we" and "us" mean the operator of runner.so and the service. "You" means you, and the company or team you act for if you sign up for one.

The service

runner gives you isolated virtual machines ("sandboxes") through an API, a CLI and an MCP server. The service is in early access. Features change, and some are not built yet. The website and the documentation say what exists.

Your account

  • You must be at least 18, or old enough to make a binding contract where you live.
  • Keep your sign-in and your API keys safe. You are responsible for what happens under your account, including what your agents run.
  • Give us true information and keep your email current so we can reach you.

What you can run

You may run your own code and your agents' code. You must follow the law and these rules. You must not use runner to:

  • attack or scan other systems, send spam or phishing, run denial-of-service attacks, or take part in botnets;
  • mine cryptocurrency;
  • host, store or share illegal content, or content that sexually exploits children;
  • commit fraud, including using stolen payment cards;
  • break out of a sandbox, reach another customer's sandbox or data, or get around the limits we set on network access, rates or spend;
  • run anything that harms runner, its providers or other people.

Our servers block the outbound mail ports. If you break these rules, we may stop sandboxes, delete content and close your account, with or without notice. We may also have to pass on information to hosting providers or the authorities.

Your content

You keep all rights to your code, files and data. You give us permission to store, copy and process them only as needed to run the service for you. You are responsible for having the right to use what you run.

Prices and payment

  • Prices are on the pricing page. You pay for the seconds your sandboxes run, plus any plan fee. Prepaid money does not expire. A plan fee on Team or Business comes back as usage credit for that month and unused credit expires at month end.
  • Dodo Payments is our payment provider and merchant of record. You buy from Dodo, which charges you, collects sales tax and VAT, and issues receipts. Dodo's terms apply to the checkout.
  • We may change prices for future usage. We will tell you before a change reaches you. A sandbox keeps the rate it was created with.
  • If your balance runs out, sandboxes may stop and saved data past your plan's included amount may be deleted, as described on the pricing page.
  • Refunds and disputes go through Dodo. Write to us first at support@runner.so and we will try to put things right.

No promises about uptime

We work hard to keep runner running. We do not promise it will always be available, error-free or fast, and there is no service-level agreement. Sandboxes can be interrupted. If a host fails, we restart its sandboxes from their last snapshot, and you can lose recent disk changes and any running processes. Back up what matters to you.

"As is"

The service is provided "as is" and "as available". To the fullest extent the law allows, we give no warranties, express or implied, including about fitness for a particular purpose, security, or that the isolation will never fail. Read the Security page to see what we do and do not protect.

Limits on our liability

To the fullest extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost data or lost business. Our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim, or $100 if that is more. Some places do not allow these limits, so they apply only as far as the law lets them.

Your responsibility to us

If someone brings a claim against us because of what you ran on runner, or because you broke these terms or the law, you will cover our reasonable costs of dealing with it.

Ending this agreement

You can stop using runner and close your account at any time. We can suspend or end your access if you break these terms, if we must by law, or if we stop offering the service. If we end the service for reasons other than your breach, we will give you notice and time to take your data. When an account closes, we delete its sandboxes and snapshots as the Privacy Policy describes. Sections that by their nature should survive, like liability and payment, continue after the agreement ends.

Changes to these terms

We may update these terms. If a change matters, we will update the date at the top and email account holders. If you keep using runner after a change takes effect, you accept it.

Contact

Questions: support@runner.so.